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Tag: leadership

Coaching meets the Real World

June 22, 2011 0 Comments

I have blogged on this before, but it is so good that I need to remind everyone of it again. I want you to watch a video on a coach who has an amazing grasp of what motivates people, in particular young people. When you’re done, reflect on how this applies to you.  What can […]

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Leadership – Be Smart and Speak Up

May 30, 2011 0 Comments

Think of those people who naturally lead. Think of the last time that you were in a group… even just a group of people at a convention around a table who were given a task. You can picture the 5 or 6 people around the table starting to discuss the problem they’ve been given. Inevitably, […]

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Leadership – From Theory to TV

February 2, 2011 0 Comments

Leadership is everywhere.  And, examples and stories of leadership are everywhere too.  Even on tv you can find great examples of leadership.  One genre that has a lot of examples are “cop” shows or any show where there is an implicit leadership structure.  These kinds of shows are ready made for stories about teamwork and […]

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My Pleasure…

June 30, 2010 0 Comments

I have the pleasure from time to time with my work to stay at a truly world class hotel. Recently, I was again honoured to stay there for a week while I was working. And, I believe that I can sum up their success in 2 words…. My Pleasure. Why do these 2 words, that […]

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Invictus… The Power of Forgiveness

June 29, 2010 0 Comments

I had the opportunity to watch the movie Invictus the other day. It is the true story based on the South African Rugby team as they try to win the 1995 World Cup of Rugby to gain the honour of their country, the host nation. For me, there were 2 great lessons. One, is the […]

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Mindscape Changes Its Landscape

May 12, 2010 0 Comments

Okay, it happened a little while back, but I still should be telling you about my new website on World Class Excellence.  This newly minted site is the first half of a 2 stage upgrade.  The layout and structure has changed to be more easily accessible but, the most important thing is that there is […]

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Real Customer Service — Ritz Carleton Customer Service

January 25, 2010 0 Comments

Every now and then, everyone has an experience with customer service that is just awful. That’s not a surprise. It’s bound to happen that you’re going to experience that from time to time. What’s unfortunate is that I think many of us find the customer service that we experience on a daily basis is lacklustre. […]

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Leadership – A Different Kind of Coach

June 22, 2009 0 Comments

Everyone, and I mean everyone, can benefit from watching this video.  If you are in leadership (and everyone is — executive, parent, coach, teacher, manager, student, everyone) then you should be able to pick out a “truth” in this video that will apply to you. Coach Carroll is interviewed by CBSNewsOnline and I think they […]

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The Renaissance Man

June 16, 2009 0 Comments

My wife and I went to dinner with friends a couple of days ago. This couple is in their 70’s and are just incredible. Why? They have done a ton of things in their lives and continue to do so. The fellow has been an investment banker, a minister, a president of a number of […]

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