I recently saw a great statement in some marketing material for Scientific American Mind.
It was… The Mind: It’s where everything human begins!
How true is that? What a great comment that shows the power of the mind… and, the power of being human.
I recently saw a great statement in some marketing material for Scientific American Mind.
It was… The Mind: It’s where everything human begins!
How true is that? What a great comment that shows the power of the mind… and, the power of being human.
Every now and then, everyone has an experience with customer service that is just awful. That’s not a surprise. It’s bound to happen that you’re going to experience that from time to time. What’s unfortunate is that I think many of us find the customer service that we experience on a daily basis is lacklustre. It’s not awful but it’s also far from great and probably often struggles to be good.
I often wonder why this is the case… alas, I don’t know that I’m going to ever get a great answer. But, I think that I’ve been able to learn something about the core of really really great customer service. Some of the best customer service that I’ve ever seen happens at the Ritz Carleton in Doha, Qatar. So, what is it that they do so right? Sure, they use your name. Sure, they anticipate your needs and act. Sure, they’re polite and professional. But, I believe that what is at the core of it is…. they don’t just perform great customer service… they live perfect customer service.
They don’t give them a set of rules and procedures. They give them power to perform at world class levels and they expect that their team will live the principles and values that are at the core of their business. And, the result… real customer service… Ritz Carleton Customer Service.
Happy New Year to All!!
It’s going to be another great year, again.
So, have you decided? It’s part way through the month of January and hopefully you’ve decided what this is going to be The Year Of… for you. Have you done this before? No, then, read on.
I’ve started a tradition in asking people to write down what you are excited about, what your New Year’s Resolutions are going to be, or what you want to declare this “The Year Of…”. Please feel free to add a comment below.
Declaring this to be “The Year Of…” something is a great way to give your year a focus. Give it a try.
If you are going to write down a resolution or two, consider writing the date the you are shooting to be complete by.
And always feel free to send me an email. info <at> mindscape.ca
All the Very Best to You,
Paul
PS. Don’t forget to check back next year to see how it went. You’ll be surprised