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Archive for January, 2010

It’s Where Everything Human Begins…

January 27, 2010 0 Comments

I recently saw a great statement in some marketing material for Scientific American Mind. It was… The Mind: It’s where everything human begins! How true is that? What a great comment that shows the power of the mind… and, the power of being human.

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Real Customer Service — Ritz Carleton Customer Service

January 25, 2010 0 Comments

Every now and then, everyone has an experience with customer service that is just awful. That’s not a surprise. It’s bound to happen that you’re going to experience that from time to time. What’s unfortunate is that I think many of us find the customer service that we experience on a daily basis is lacklustre. […]

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Equity, Equality + Three Wise Men

January 18, 2010 0 Comments

My wife and I have 3 truly wonderful boys who just happen to have the first initials, M, E and N.  As our 3 little “men” came into the world, one thing that struck everyone was how much they looked alike although they were born each 2 years apart.  Almost like triplets, 2 years apart, […]

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Happy New Year 2010: The Year Of You…

January 15, 2010 4 Comments

Happy New Year to All!! It’s going to be another great year, again. So, have you decided?  It’s part way through the month of January and hopefully you’ve decided what this is going to be The Year Of… for you.  Have you done this before?  No, then, read on. I’ve started a tradition in asking […]

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